Filled with inspiring real-life case studies, “Who’s Your Gladys?” reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place. Readers will discover how they can:

• Create a culture that values compassionate connection with their customers
• Use creative problem solving and emotional management skills to turn challenging situations into opportunities to strengthen relationships
• Form strong bonds by paying close attention to people’s needs
• Customize service to different market segments and
• Cement unbreakable customer relationships with anyone.

 Please visit our blog for weekly articles to help you and your staff bring out the best in your Gladys. We value your input and look forward to reading your comments. Thanks for stopping by.

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