Bestselling Books

Who's Your Gladys? -   “This book is destined to be a customer service classic. Marilyn Suttle and Lori Jo Vest share proven ways to attract happy customers and skillfully manage even the most challenging ones. Through inspiring, true stories, they reveal what successful companies know about creating strong emotional connections with customers. After reading Who’s Your Gladys?, you will be able to immediately apply what you learn and measure your success so your business can thrive in any economy. If you buy just one book on customer service this year, make it this one. It will change the way you think about customers.”
- Jack Canfield, co-author of the Chicken Soup for the Soul® series.

 

Taming Gladys! - “ Lori Jo Vest and Marilyn Suttle have created an essential customer experience training program in book form. It gives leaders and managers a creative approach to service excellence that will be immensely helpful to any organization, large or small!”
- Josh Linkner, NY Times Bestselling Author & Tech Entrepreneur.



Product Image Item Name- Price
"Taming Gladys?"

"Taming Gladys?"

Give your customer service team the skills they need with Taming Gladys! Companies can make significant improvements from a multi-part customer...


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"Who's Your Gladys?"

"Who's Your Gladys?"

Every-customer-oriented business has their own Gladys, someone who demands more than most companies are able or willing to give, one who pushes...


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