Who's Your Gladys? -
“This book is destined to be a customer service classic. Marilyn Suttle
and Lori Jo Vest share proven ways to attract happy customers and
skillfully manage even the most challenging ones. Through inspiring,
true stories, they reveal what successful companies know about creating
strong emotional connections with customers. After reading Who’s Your Gladys?,
you will be able to immediately apply what you learn and measure your
success so your business can thrive in any economy. If you buy just one
book on customer service this year, make it this one. It will change the
way you think about customers.”
- Jack Canfield, co-author of the Chicken Soup for the Soul® series.
Taming Gladys! - “ Lori Jo Vest and Marilyn Suttle have created an essential customer
experience training program in book form. It gives leaders and managers a
creative approach to service excellence that will be immensely helpful
to any organization, large or small!”
- Josh Linkner, NY Times Bestselling Author & Tech Entrepreneur.