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Ready to strengthen your competitive advantage through customer service?  Watch the video below (and share it with your team.) Terry Brock, CSP, CPAE asked us to reveal customer service success secrets from our bestselling book, Taming Gladys! The Busy Leader’s Guide to Creating Fierce Customer Loyalty.

Watch now, then comment below. What’s your biggest customer service success or struggle?

Want help with training and consulting to bring out the best in every customer, even Gladys? Contact us today.

About our video host: Terry Brock is a Marketing & Technology Keynote Speaker who gives real-world, practical tips on how to generate revenue and increase productivity. He’s the former Chief Enterprise Blogger for Skype, former Editor-in-Chief for AT&T’s top-rated blog, and is co-author of the best-selling McGraw-Hill book about social media, “Klout Matters.” He’s an international Speaker Hall of Fame inductee and travels around the world helping business leaders connect with their customers building relationships and increasing business.

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