Marilyn Suttle

A Customer Loyalty Exercise – An Excerpt from Our NEW Customer Service Book Taming Gladys!

This simple exercise creates lasting changes in the way your team thinks and acts with customers. Why? They get to hear how their peers handle tough situations. They get to collaborate and practice new ways of approaching tough situations and share what they do that works.

When Customer Loyalty Goes Missing, What Should You Do Next?

When Customer Loyalty Goes Missing, What Should You Do Next?

Customer loyalty is important for a successful business. And when you move mountains to make customers happy, you expect them to reward you with ongoing business, right? But what happens...

Does Your Business Pass the Customer Service Fitness Test?

Customer service is like exercise – do it right, and you see results. It’s simple. But there’s nothing easy or convenient about it. If it was, everyone would have six-pack...

10 Things to Stop Doing if You Want Happy Customers

10 Things to Stop Doing if You Want Happy Customers

No one wakes up in the morning thinking, “Today I’m going to alienate my customers.” Yet, epic fails in customer service occur every day. Could you be sabotaging your success...