endangeredToday’s video blog will give you specific ways to guarantee repeat business based on a great new book The Endangered Customer: 8 Steps to Guarantee Repeat Business. It’s written by Richard R. Shapiro, the Founder and President of The Center For Client Retention, a leading authority in the area of customer satisfaction and loyalty.  For 27 years, Richard has spearheaded the research conducted with thousands of customers from Fortune 100 and 500 companies amassing the ingredients of customer loyalty and what drives repeat business.  Watch Marilyn’s interview with Richard.


What do you think?

Are you taking steps to guarantee repeat business?

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