smToday’s video blog offers insight into those dreaded business mistakes you might make with customers or colleagues. It’s based on a great new book THE SUCCESSFUL MISTAKE: How 163 of The World’s Greatest Entrepreneurs Transform Failure & Adversity Into Success! written by Matthew Turner, a business speaker in the U.K. Turner interviewed 163 of the world’s best business minds about their biggest business mistakes and what they did to transform those mishaps into big ideas.

Watch Marilyn’s interview with Matthew as they talk about mistakes that even the best service providers can make when there are differences in corporate cultures. 

Please tell us. Have you ever made a successful mistake?

Get your copy of The Successful Mistake on Amazon, and go to Matthew’s link to get bonus material at

While you’re adding to your business reading library, be sure to grab your copy of our newest book, Taming Gladys! The Busy Leader’s Guide to Creating Fierce Customer Loyalty.


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