TopicCustomer Service Archives - Who's Your Gladys?
The following article is a how-to excerpt from "Taming Gladys! The Busy Leader's Guide to Creating Fierce Customer Loyalty." Follow the instructions below to analyze the customer touchpoints in your department or at your business. Make an effort to enhance those touchpoints and watch your customer loyalty scores grow.Continue Reading →
Today we’re featuring a post by our dear friend Chip R. Bell. Enjoy! —– I appreciate the political incorrectness of using such an uncouth word like “stupid.” I could use irritating,Continue Reading →
You might be tempted to focus on your biggest service challenge but that's typically one major nut to crack, right?Continue Reading →
Extended customer service hours – the ability of your customer to reach you when they perceive that they need you – is an important part of the customer relationship.Continue Reading →
If you want to deliver strong customer service, it’s important to keep learning and improving. I’m personally committed to it so when my friend Lisa Mininni (President of Excellerate Associates)Continue Reading →
Is soft skills training important at the airport? Absolutely. It’s important everywhere, since research shows that 85% of job success comes from having well-developed soft skills. For the traveler (customer), the level ofContinue Reading →
My son is a huge MINI Cooper fan and it’s not hard to figure out why. It’s all about the customer experience. Kyle’s first car, purchased just a few shortContinue Reading →