There are some employees who manage to withstand all kinds of criticism and negativity from management and find ways to brush it off and excel at work. Other employees, despite a supportive management team, fail to be productive.
I believe that people who work in an environment where doing their best is recognized have a better chance of feeling good about their work. They also have a better chance of becoming successful producers who enjoy pleasing customers.
It’s a rare employee who would say she gets too much appreciation at work. Genuine praise goes a long way in helping workers stay productive, especially when demands are high.
How well does your company give appreciation to those who serve your customers?
When it comes to appreciation, it’s often not given, infrequent or ineffective.
When it is given, it isn’t always helpful. Why? Because certain types of appreciations BACKFIRE! Appreciation can be tricky business. Sometimes the most well meant praise brings unexpected results.
Just imagine you come to work in an old suit that doesn’t quite fit you anymore. Your boss says, “You look FANTASTIC in that suit.” Would you feel flattered? Probably not. You’re more likely to think: “What does she want from me?” The kind words leave you feeling suspicious of the boss’ motives and on guard for fear of being manipulated.
Compliments can also backfire in other ways:
Suppose you’re practicing your golf swing, and like me, you’re a lousy golfer. Then in one rare moment you swing your club and hit the ball far and true. Just then, along comes a department head who says, “You’re an AMAZING golfer. That was a WORLD CLASS swing!” more…














































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