tgThank you to everyone who’s been supporting the launch of our new book Taming Gladys! The Busy Leader’s Guide to Creating Fierce Customer Loyalty.

We’re excited about the proven transformative results that service teams will get from using this book. We piloted the program in Taming Gladys! with six companies and they had a lot to say about its effectiveness.

Here are a few things you can expect from Taming Gladys!

A Stronger Staff

Taming Gladys! helps your team develop new ways of thinking and new skills. They’ll learn to be more strategic in their approach with customers and create positive experiences that result in customer loyalty.

Time Saving

Taming Gladys! fills the gap between formal training programs, giving you a quick and easy structure to follow. Each chapter covers one meeting and there’s no advanced preparation required. We recommend one 20- to 30-minute meeting per week for the best results, though you can adjust the schedule to accommodate your team’s unique needs.

Breakthrough Customer Loyalty

Taming Gladys! increases your team’s commitment to stellar service and helps them create more loyal customer relationships.

Get your copy here: http://bit.ly/TamingGladys

Watch the video below to see what kind of results you can expect with Taming Gladys!

To hear customer service tips and techniques you can use right now, check out the media coverage of our new book:

  • Amazing Business Radio with Shep Hyken – click here
  • Manager Mojo Podcast with Steve Caldwell – click here
  • The Inspiration Show with Natalie Ledwell – click here
  • Lead with Purpose with Robert Kennedy III – click here
  • Navigating Change with host Lisa Mininni – click below:


Even those with busy schedules and nonstop customer demands can use bite-sized lessons to train their teams in short meetings or through self-study. Taming Gladys is a customer service boot-camp-in-a-book that busy leaders can use to take their service team’s skills to the highest levels.

Want to be featured in a future blog post? Please share your experiences using Taming Gladys! The Busy Leader’s Guide to Creating Fierce Customer Loyalty

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