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A Customer Complains – Then What?

A Customer Complains – Then What?

Last month, I wrote of an experience that my family had at a local entertainment center that offers go-kart riding, batting cages, rock climbing, bowling and other fun activities.

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How It Should Work

How It Should Work

I bought a can of hairspray a few weeks ago and was unpleasantly surprised the next morning when it wouldn’t spray. Full can of hairspray at the ready, I

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Customer Service: Reconsider Who Your Customers Are

Today’s guest blogger is Paul du Toit , a Certified Speaking Professional, published author and established authority on sales, service and presentation. He’s delivered Mindset Shifting talks, seminars and

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When a Favored Employee Leaves the Company, Ensure that Your Customers Don’t

When a Favored Employee Leaves the Company, Ensure that Your Customers Don’t

Your best employees work hard to build long-term relationships with your customers and vendors. Over time, trust builds; attachments form, and when that valued person moves on, so might

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It’s Not Always What You Say, It’s How You Say It

It’s Not Always What You Say, It’s How You Say It

My husband and I just returned from a fantastic vacation in Colorado. While the trip was wonderful, we experienced two cases of restaurant service providers who were so frustrated

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Communication…Ideas to Consider by Jaimy Weiler

Today’s guest blogger is Jaimy Weiler, a business & executive consultant,  speaker and author. She is also the owner of One Heart Waking, a business & executive consulting firm. Her

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