Could This Happen to You? Customer Service Gone Wrong
I received a surprise thank you gift in the mail last week from a colleague of mine. Opening presents is still as exciting now as it was when I
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Can Customer Service Help Companies be Better than Average?
Today’s guest blogger is Todd Brockdorf, author of the new book, Better than Average, Excelling in a Mediocre World. He is a frequent speaker leading programs and training for
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A Customer Complains – Then What?
Last month, I wrote of an experience that my family had at a local entertainment center that offers go-kart riding, batting cages, rock climbing, bowling and other fun activities.
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When a Favored Employee Leaves the Company, Ensure that Your Customers Don’t
Your best employees work hard to build long-term relationships with your customers and vendors. Over time, trust builds; attachments form, and when that valued person moves on, so might
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It’s Not Always What You Say, It’s How You Say It
My husband and I just returned from a fantastic vacation in Colorado. While the trip was wonderful, we experienced two cases of restaurant service providers who were so frustrated
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Communication…Ideas to Consider by Jaimy Weiler
Today’s guest blogger is Jaimy Weiler, a business & executive consultant, speaker and author. She is also the owner of One Heart Waking, a business & executive consulting firm. Her
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Guest Blogger Josh Linkner Shares: The United States of Apple
Today’s guest blogger is Josh Linkner, the New York Times Bestselling author of Disciplined Dreaming: A Proven System to Drive Breakthrough Creativity. He is the CEO and Managing Partner of
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Guest Blogger Kevin Stirtz Says, “Don’t Communicate. Conversate.”
Today’s guest blogger, Kevin Stirtz, is a web marketing consultant. He uses SEO, social media and local search strategies and tools to help businesses attract and keep more customers. Our
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