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A Customer Complains – Then What?

A Customer Complains – Then What?

Last month, I wrote of an experience that my family had at a local entertainment center that offers go-kart riding, batting cages, rock climbing, bowling and other fun activities.

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Happy Birthday to America!

As you celebrate with your family this holiday weekend, please give an extra thank you to service providers who are taking care of our needs at stores, restaurants and

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How It Should Work

How It Should Work

I bought a can of hairspray a few weeks ago and was unpleasantly surprised the next morning when it wouldn’t spray. Full can of hairspray at the ready, I

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Customer Service: Reconsider Who Your Customers Are

Today’s guest blogger is Paul du Toit , a Certified Speaking Professional, published author and established authority on sales, service and presentation. He’s delivered Mindset Shifting talks, seminars and

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When a Favored Employee Leaves the Company, Ensure that Your Customers Don’t

When a Favored Employee Leaves the Company, Ensure that Your Customers Don’t

Your best employees work hard to build long-term relationships with your customers and vendors. Over time, trust builds; attachments form, and when that valued person moves on, so might

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It’s Not Always What You Say, It’s How You Say It

It’s Not Always What You Say, It’s How You Say It

My husband and I just returned from a fantastic vacation in Colorado. While the trip was wonderful, we experienced two cases of restaurant service providers who were so frustrated

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