Customer Service In the 21st Century: There Is Only One Boss And That Is The Customer
Today’s guest blogger is Terri Levine, The Business Mentoring Expert SM, specializes in helping business owners achieve record breaking growth. Based in Philadelphia, Terri is the founder and CEO
Continue Reading →
Could the Power of Social Media Cause a Crisis for Your Business?
Social media has given the average consumer a megaphone that can be used to reach tens of thousands of people to share their experience with your business. There’s an
Continue Reading →Recent Entries
Go To Archive
A Customer Complains – Then What?
Last month, I wrote of an experience that my family had at a local entertainment center that offers go-kart riding, batting cages, rock climbing, bowling and other fun activities.
Continue Reading →
How It Should Work
I bought a can of hairspray a few weeks ago and was unpleasantly surprised the next morning when it wouldn’t spray. Full can of hairspray at the ready, I
Continue Reading →Customer Service: Reconsider Who Your Customers Are
Today’s guest blogger is Paul du Toit , a Certified Speaking Professional, published author and established authority on sales, service and presentation. He’s delivered Mindset Shifting talks, seminars and
Continue Reading →
When a Favored Employee Leaves the Company, Ensure that Your Customers Don’t
Your best employees work hard to build long-term relationships with your customers and vendors. Over time, trust builds; attachments form, and when that valued person moves on, so might
Continue Reading →
It’s Not Always What You Say, It’s How You Say It
My husband and I just returned from a fantastic vacation in Colorado. While the trip was wonderful, we experienced two cases of restaurant service providers who were so frustrated
Continue Reading →
Communication…Ideas to Consider by Jaimy Weiler
Today’s guest blogger is Jaimy Weiler, a business & executive consultant, speaker and author. She is also the owner of One Heart Waking, a business & executive consulting firm. Her
Continue Reading →
Follow Us!