Are You Missing the Mark When You Appreciate Your Internal Customers?
{EAV:f3e4e51c64014176} Customers who feel appreciated, enjoy doing business with you. Employees who feel appreciated, work harder for you. Pretty obvious, right? While you’d think it would be, many company leaders are
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A Choice in Every Interaction By Guest Blogger Barbara Glanz
Today’s guest blogger, Barbara Glanz, CSP, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work
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A Customer Complains – Then What?
Last month, I wrote of an experience that my family had at a local entertainment center that offers go-kart riding, batting cages, rock climbing, bowling and other fun activities.
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When a Favored Employee Leaves the Company, Ensure that Your Customers Don’t
Your best employees work hard to build long-term relationships with your customers and vendors. Over time, trust builds; attachments form, and when that valued person moves on, so might
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It’s Not Always What You Say, It’s How You Say It
My husband and I just returned from a fantastic vacation in Colorado. While the trip was wonderful, we experienced two cases of restaurant service providers who were so frustrated
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Communication…Ideas to Consider by Jaimy Weiler
Today’s guest blogger is Jaimy Weiler, a business & executive consultant, speaker and author. She is also the owner of One Heart Waking, a business & executive consulting firm. Her
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Guest Blogger Josh Linkner Shares: The United States of Apple
Today’s guest blogger is Josh Linkner, the New York Times Bestselling author of Disciplined Dreaming: A Proven System to Drive Breakthrough Creativity. He is the CEO and Managing Partner of
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Guest Blogger Kevin Stirtz Says, “Don’t Communicate. Conversate.”
Today’s guest blogger, Kevin Stirtz, is a web marketing consultant. He uses SEO, social media and local search strategies and tools to help businesses attract and keep more customers. Our
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