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How is it that some businesses turn her into one of their most loyal, utterly pleased customers? 
Filled with inspiring real-life case studies, it reveals how companies can avoid creating difficult customers
Learn what to put into action to calm upset customers and manage challenging situations
To succeed in today's business climate,it's crucial to maintain a strong staff of well-trained employees.
Welcome to Who's Your Gladys?
Compelling customer service practices all your customers – even Gladys, will thank you for!
who's your gladys?
If you have customers, you probably have a Gladys!
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Weekly articles to help you and your staff bring out the best in your Gladys
